About Kiwi-Care
Mission
To transform the accessibility of healthcare by removing any points of friction on the path of the patient journey.
Our Guiding North Star
Empowering individuals to create healthier communities by providing the simplest way to receive quality health care.
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Our Ethos and Core Values
Patient Centered
We delight our patients through extraordinary service of empathy and compassion. Dr. Francis Peabody said it best: "The secret in the care of the patient is to care for the patient."
How We Do It
- Listening empathetically to patient needs and concerns
- Conducting follow up calls to patients a few days after visit to check up on how they are doing
- Being available for patient follow up questioins via secure messaging
- Providing education to patients for a better quality of life
Simple Solutions
We believe the best solutions are simple solutions. “Business is a never-ending quest to deliver the same result in an easier fashion.” James Clear
How We Do It
- We strive to be the simplest way to recieve heathcare, removing any points of friction in the patient journey
- We are obsessed with continuing to make Kiwi-Care even simpler to use and even more user-friendly.
- We are all about solving pain points, not just literally, but in every aspect of how patients use Kiwi-Care
Integrity
Simply put: Do the right thing.
How We Do It
- We are constantly stretching our thinking to deliver our core promise through integrity and positivity
- From our patients, to our partners, to our people, we simply follow the golden rule, and treat everyone how we would want to be treated
- When we take care of our teams, they take care of our patients, and our patients take care of us
Trust and Transparency
We all perform better when we share knowledge, because we can then share a vision of where we're going, and we can all lend a piece of a puzzle to make a more clear path to success. If we want people to make smart decisions they need context of all available information.
How We Do It
- Creating an environment of open communcation in our team so people feel safe to take risks, share their diverse perspectives, and speak up for unpopular opinions
- Sharing glows and grows as one community embarking on the same journey
- We are in constant open communication with our patients and community to continually improve our product and services catered to their needs